Refund policy

We prioritize your satisfaction and strive to ensure a smooth and enjoyable shopping experience. If for any reason you are not completely happy with your order, we offer a hassle-free exchange policy within 14 days of the purchase date. Simply contact our customer service team, and they will guide you through the exchange process.

Contact us at: hello@bloom-boutiques.com

 

Exchange Policy:

We do not issue direct returns. We will gladly exchange or issue store credit on products that are unworn, unused, and unaltered within 14 days of the purchase date. The receipt must be present and original tags/packaging must be attached.

We do not exchange or issue store credit on Discounted or Final Sale Items, Annie Sloan Products, Bath & Body, Perishable Goods, Furniture, Light Fixtures, or Holiday/Seasonal Items. All custom orders are considered Final Sale. Bath & Body includes—but is not limited to—lip balm, lip stick, chapstick, bath salt, bath bombs, lotion, soap and more. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.

Black Friday and Small Business Saturday discounts follow the above stipulation.

For all orders that are shipped, the customer does pay for the return label. All exchange orders need to be mailed to:

 

Bloom in Boulder City

503 Hotel Plaza

Boulder City, NV 89005

In the event that you have any remaining credit from your exchange, we will issue you a gift card that can be used towards future purchases. Please note, that all gift cards expire after one year.

Regarding defective products, we will notify you once we've received and inspected your return. We will inform you if the refund has been approved or not. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, kindly contact us at the email listed above.

During the Holiday Season:

Starting December 1st, we will extend our exchange period by two weeks past Christmas day, for all regular-every-day products to accommodate the giving season. This means the exchange period ends January 8th.