Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Please note that we do not offer returns, but you can exchange your item for a Bloom gift card.

CUSTOMER PAYS FOR RETURN LABEL

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

To initiate an exchange, please contact us at hello@bloom-boutiques.com. Kindly note that returns should be sent to the following address: 503 Hotel Plaza, Boulder City, NV 89005. We will provide you with a return shipping label and instructions on how and where to send the package. Please be aware that we cannot accept items sent back to us without prior authorization.

If you encounter any damages or issues with your order, please inspect it upon reception and contact us immediately. If the item is defective, damaged, or incorrect, we will assess the issue and work towards resolving it promptly.

There are exceptions to our exchange policy. Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please reach out to us.

Please note that sale items and gift cards are not eligible for returns.

For a swift resolution, the fastest way to obtain the desired item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

Regarding refunds, we will notify you once we've received and inspected your return. We will inform you if the refund has been approved or not. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, kindly contact us at hello@bloom-boutiques.com.

If you have any further questions or need assistance, please don't hesitate to reach out.